As a Client of the BCHC, you have the right to:

• Be treated in a kind, dignified and respectful manner
• Receive care without discrimination as to racialized group, ethnicity, age, religion, disability, gender identity, or sexual orientation
• Be informed about all available services (see our website www.bchc.ca or www.connectbchc.ca
• Expect that all information about your care and services provided will be kept confidential and private according to the law. Information gathered from you throughout the course of your care or involvement with the Centre will be subject to the rules of confidentiality as well as privacy (see Confidentiality Policy, Mandatory Disclosures and Privacy Code)

• Be given information in a way you understand. If you visit for the purpose of receiving clinical attention, you have a right to understand the types of care provided before you receive care
• Consent to assessment and treatment based on information about the care including the benefits and risks as well as associated costs (if any)
• Safe care, a safe and secure environment, a clean facility and competent staff
• To refuse treatment and be informed of the consequences
• Expect that all care provided on your behalf will be conducted in a professional manner
• Issue a complaint regarding your care at the Centre addressed to the Clinical Director or Chief Executive Officer
• Access the information in your health record and correct factual errors
• Appeal decisions to withhold or limit access to the information in your health record (see Access to Client Information)
• Know if clinical students may be helping in your care, under supervision, and that you have the right to refuse if you do not wish to have students participate in your care